Mining social media data to inform public health policies: a sentiment analysis case study
In the face of growing health challenges, nontraditional sources of data, such as open data, have the potential to transform how decisions are made and used to inform public health policies. Focusing on the COVID-19 pandemic, this article presents a case study employing sentiment analysis on unstructured social media data from Twitter (now X) to gauge public sentiment regarding pandemic-related restrictions. Our study aims to uncover and analyze Jamaican citizens’ emotions and opinions surrounding COVID-19 restrictions following an outbreak at a call center in April 2020.

